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Can't find what you're looking for, need immediate assistance or have a question/comment? You've come to the right place.

We'd like to gather a few details in order to better assist you.

Online Learning System access is valid for 12 months from the date of your purchase. However, if your studies are taking longer than expected, you may wish to consider a 6-month extension.

To qualify for an extension to your online access period, you must meet these requirements:

• Your online access will expire prior to your exam date.
• Purchase the extension and pay the extension fee.

• You will receive an email with instructions on how to begin the extension process.
• Otherwise, log into your online system and look for the square product extension graphic on your home page. From there, you'll also be able to begin the process.

• Please reach out to the Customer Care team by phone at +1-877-879-2763 or +1-651-905-2690, or by email at LearnIPC@apic.org. Our team will then reach out to help process your extension request.

Thank you for taking this opportunity to help us improve APIC Learning Systems. If you have an idea for how we can enhance the Learning System or if you would like to report a possible error, please share your feedback here. If your feedback pertains to Learning System content, please include:

• the page number and/or section/topic for reading materials
• the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. Item: 1-a-4-1-01)
• a screenshot of your issue
• the browser you were in and if possible, the url
• clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Great question!
Printed books are optional. If you opt for printed books, two printed books are available as part of the LTC-CIP Learning System, two with the CIC Learning System, and two with the a-IPC Learning System.

Printed materials not available for Surveillance in IPC Microcredential.

The APICS Learning System reading materials are available for viewing electronically. You can download the eBook though with an ePUB file or read online through the embedded reader in the software.

Great question!
600+ online test questions are available. New questions are added with each release of the APIC Learning Systems and our question bank is constantly evolving. All questions were written specifically for exam preparation.

The APIC Surveillance in IPC Microcredential contains approximately 25 quiz questions per module. Once you've finished your studies, take the 50-question final test whenever, wherever works best for you. Then you can proudly display your Surveillance in IPC digital badge!

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We've created a helpful resource for online access issues.
Click here to troubleshoot.

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If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

1. Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
2. Cache: Clear your web browser's cache. For additional help, click here

To reset your password, visit here.

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Here are 2 solutions to try:

1. For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
2. Try copying your link and pasting it into a new window.

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Your invitation email may have been caught in your spam or junk folder. Look for an email from APIC Learning Systems Customer Care (LearnIPC@apic.org) and the subject line would read, "Your APIC Learning System Online Access". If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

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We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.

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Please check your spam/junk email folders. The email would have come from APIC Learning Systems Customer Care (LearnIPC@apic.org) and the subject line would read, "Your APIC Learning System Password Reset". If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

Thank you again for purchasing an APIC Learning System!
If you chose to add printed books to your order, you should have received an email with your tracking number within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details.

Thank you again for purchasing an APICS Learning System!
If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days. If you haven't received an email within this time period, be sure to check your spam/junk email folders.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Sorry to hear that, but we're here to help!
You should have received a tracking notification with your tracking number, your shipping address and a link to track your package. Please check your spam/junk email folder if you did not receive your tracking email. If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Okay, we will do our best to help!

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